Lucky Ones Casino

Terms and Conditions – Lucky Ones Casino (luckyonescasino-ca.com)

Last updated: 19 March 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions (Terms) govern access to and use of the website luckyonescasino-ca.com (Website) and any related products, features, games, content, software, and services made available from time to time (collectively, the Services) under the brand Lucky Ones Casino.

These Terms form a legally binding agreement between:

By accessing the Website, creating an Account, depositing funds, participating in any game, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

You acknowledge that online gambling may be regulated differently across Canada, including at the provincial and territorial level, and that you are responsible for ensuring that your use of the Services is lawful in your location. Where permitted by applicable law, you agree that your use of the Services is at your own initiative and risk.

2. Definitions and Interpretation

2.1 Definitions

In these Terms, the following definitions apply:

2.2 Interpretation

3.1 Canada jurisdiction statement

Gambling in Canada is subject to federal criminal law provisions and is administered and regulated primarily at the provincial and territorial level. Availability of the Services may depend on your province or territory.

The Operator intends to conduct its operations in a manner consistent with applicable Canadian consumer protection principles, responsible gambling standards, and AML/KYC expectations.

3.2 No fictional licensing claims

Unless expressly stated on the Website within a dedicated regulatory or licensing disclosure, the Operator does not represent within these Terms that it holds a specific Canadian provincial licence or registration. Any licensing, authorization, or market-access details that apply to the Services will be disclosed on the Website in an appropriate notice.

If you are located in a province/territory where access to the Services is restricted or prohibited, you must not create an Account or use the Services.

3.3 Cooperation with authorities

We may cooperate with competent authorities, regulators, and law enforcement in connection with compliance, dispute handling, AML, fraud prevention, and responsible gambling obligations, subject to applicable privacy and data protection laws.

4. Eligibility and Account Registration

4.1 Age requirements

You must be at least:

whichever is higher.

We may require age verification at any time. If we determine you are underage, your Account may be suspended or closed, and Funds may be handled in accordance with applicable law and these Terms.

4.2 Residency and location

You represent and warrant that:

4.3 Account registration requirements

To register an Account, you must:

You must not register on behalf of another person.

4.4 Single-account rule

If we reasonably suspect multiple Accounts have been created or used in connection with Prohibited Activity, we may suspend, close, and consolidate Accounts, void bonuses, and void wagers where permitted.

4.5 Security of your Account

You are responsible for all activity under your Account, whether authorized by you or not. If you suspect unauthorized use, you must contact us immediately at [email protected].

5. Account Verification (KYC) and AML Compliance

5.1 Our right and obligation to verify

We may require verification:

You agree to complete KYC promptly upon request.

5.2 Verification information and documents

We may request one or more of the following (and in some cases, additional materials):

All documents must be valid, legible, and match the Account information.

5.3 Ongoing monitoring

We may monitor transactions and Account activity to detect:

5.4 Consequences of non-compliance

If you fail to provide requested information or documents, or if we reasonably suspect the information is false or misleading, we may:

6. User Obligations and Prohibited Activities

6.1 Lawful and fair use

You agree to use the Services only for lawful entertainment purposes and in accordance with these Terms.

6.2 Prohibited activities

You must not, directly or indirectly:

6.3 Consequences

If we reasonably believe you have engaged in Prohibited Activity, we may take one or more of the actions described in Section 10 (Account Suspension and Termination), including voiding bets, voiding bonuses, and withholding withdrawals to the extent permitted by law.

7. Deposits and Withdrawals

7.1 General

Deposits and withdrawals are processed using the Payment Methods available on the Website at the time of your transaction. Availability can vary by province/territory, bank, payment provider, and our risk controls.

You agree that:

7.2 Deposits

7.3 Withdrawals

Withdrawals are subject to:

We may require withdrawals to be made to the same Payment Method used for deposit, where supported by the provider and applicable to risk controls. If not possible, we may require an alternative method in your name.

7.4 Processing times

Processing times depend on:

Any timeframes displayed on the Website are estimates and not guarantees.

7.5 Fees and transaction costs

We do not charge withdrawal fees unless expressly stated on the Website. However:

You are responsible for third-party fees.

7.6 Chargebacks and reversals

If a deposit is reversed, charged back, or otherwise cancelled:

7.7 Dormant and inactive accounts

If your Account is inactive for an extended period, we may apply administrative measures consistent with applicable law and consumer protection requirements, including contacting you and/or restricting access for security. Any treatment of Funds will be handled in accordance with applicable unclaimed property or consumer protection rules where they apply.

8. Bonuses and Promotions

8.1 Bonus terms

Bonuses are governed by:

If there is a conflict, the Bonus Terms apply to that Bonus.

8.2 Eligibility and availability

Bonuses may be limited by:

8.3 Common bonus restrictions

Unless stated otherwise in the Bonus Terms, the following restrictions may apply:

8.4 Wagering requirements

Where Wagering Requirements apply:

8.5 Bonus abuse and enforcement

We may withhold, cancel, or void a Bonus and any associated winnings where we reasonably determine that:

8.6 Operator’s right to amend or cancel promotions

We may amend, suspend, or cancel any Bonus or promotion at any time where necessary to:

Where feasible, material changes will be communicated through the Website before they take effect for new opt-ins.

9. Betting Rules and Game Participation

9.1 Game rules

Each Game is governed by its specific rules displayed within the game interface or on the Website. By playing a Game, you agree to those rules.

9.2 Placing bets

9.3 Settlement and finality

9.4 Voids, cancellations, and adjustments

We may void or cancel bets and/or adjust settlements where:

9.5 Technical errors and malfunctions

If a technical error occurs (including disconnections, freezes, or server failures):

9.6 Game integrity

You must not attempt to manipulate game outcomes or interfere with the integrity of the Services. We may use detection tools and audits to identify suspicious behaviour.

10. Account Suspension and Termination

10.1 Suspension or restrictions

We may restrict or suspend your Account (including deposits, wagering, and withdrawals) where we reasonably consider it necessary to:

10.2 Closure by the Player

You may request closure of your Account by contacting [email protected]. We may require verification before processing any remaining withdrawal.

10.3 Termination and consequences

We may close your Account and, where permitted by law:

We will handle any remaining legitimate balance in accordance with applicable law and after completion of necessary checks.

Where required or appropriate, we may make reports to competent authorities in relation to AML, fraud, or other illegal activity.

11. Responsible Gambling Measures

11.1 Commitment and player responsibility

We are committed to responsible gambling and encourage Players to gamble only for entertainment and within their means. Gambling can be harmful for some individuals.

11.2 Available responsible gambling tools

We may provide, subject to availability and verification:

To request or change a limit, time-out, or self-exclusion, contact [email protected].

11.3 Self-exclusion effect

During self-exclusion:

You acknowledge that self-exclusion is an important harm-reduction measure and that you remain responsible for refraining from accessing gambling services through other operators.

11.4 Support resources (Canada)

If you need help, you may contact responsible gambling support services available in your province/territory. General resources include:

12. Limitation of Liability

12.1 No warranties

To the maximum extent permitted by applicable law, the Services are provided on an as is and as available basis. We do not warrant that:

12.2 Limitation

To the maximum extent permitted by applicable law, we will not be liable for:

Where liability cannot be excluded under applicable law (including applicable consumer protection laws), our liability will be limited to the minimum extent permitted.

12.3 Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including failures of telecommunications, payment networks, third-party providers, natural disasters, or government actions.

13. Intellectual Property

All content and materials on the Website, including text, software, game content (as licensed), graphics, logos, and trademarks, are owned by or licensed to the Operator and are protected by intellectual property laws.

You may access and use the Website for personal, non-commercial use only. You must not:

14. Complaints and Dispute Resolution

14.1 Customer support and complaint submission

If you have a complaint, you must submit it to [email protected] and include:

We will make reasonable efforts to review and respond within a commercially reasonable time.

14.2 Internal escalation

If you are dissatisfied with the initial response, you may request escalation for further review by stating the reasons for escalation and providing any additional information.

14.3 ADR and external escalation

If an alternative dispute resolution mechanism is offered for your complaint, we will inform you of the process and how it applies. Availability of ADR may depend on your location and the nature of the dispute.

14.4 Chargebacks and disputes

You agree not to pursue a chargeback as a first step and to contact [email protected] to attempt resolution. If you initiate a chargeback without a valid basis or without good-faith cooperation, we may restrict your Account and recover related costs to the extent permitted.

14.5 Preservation of evidence

You agree to maintain relevant records and communications and to cooperate in good faith with any investigation.

15. Amendments to Terms

We may update these Terms from time to time to reflect:

When changes are made, we will post the updated Terms on the Website and update the Last updated date at the top of this document. Continued use of the Services after the effective date of an update constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Services and request account closure.

16. Privacy, Data Protection, and Communications

16.1 Privacy

Your personal information is handled in accordance with applicable Canadian privacy principles. Details of how we collect, use, store, and disclose personal information are described in our privacy policy, available on the Website.

16.2 Communications

You agree that we may communicate with you electronically regarding your Account and the Services. The only support communication channel for legal notices and customer support under these Terms is:

17. Governing Law and Jurisdiction

To the extent permitted by applicable law, these Terms, and any dispute arising out of or related to the Services, will be governed by the laws applicable in Canada, taking into account consumer protection rules that may apply in your province or territory.

You agree that, subject to mandatory consumer protection provisions and any applicable statutory rights, the competent courts of Canada will have jurisdiction over disputes related to these Terms and your use of the Services.

18. Miscellaneous

18.1 Assignment

We may assign or transfer our rights and obligations under these Terms as part of a corporate reorganization, merger, acquisition, or asset transfer, subject to applicable law. You may not assign your rights under these Terms.

18.2 Severability

If any part of these Terms is held unlawful or unenforceable, the remaining provisions remain in effect.

18.3 Entire agreement

These Terms, together with any Game rules and Bonus Terms, constitute the entire agreement between you and us regarding the Services and supersede prior understandings.

18.4 Contact

For questions, notices, complaints, and responsible gambling requests, contact [email protected].